Refund Policy

We want you to be happy with MakeAICV. This policy explains when you can get a refund. Payments and refunds are processed by Paddle.com Market Ltd (“Paddle”), our merchant of record, so approved refunds are issued through Paddle to your original payment method.

1. 7-day money-back guarantee (subscriptions)

If you are not satisfied with your first Pro subscription payment (monthly or yearly), you may request a full refund within 7 days of that charge. We may decline refunds in cases of apparent abuse (for example, requesting a refund after heavy use of paid AI features). The one-time 7-Day Pass is covered separately (see below).

2. Cancellations & renewals

You can cancel your subscription at any time. Cancelling stops future charges, and you keep Pro access until the end of the current billing period. Renewal charges are generally non-refundable, but if you were charged for a renewal you did not intend to use, contact us within a reasonable time and we will review it in good faith.

3. 7-Day Pass (one-time)

The 7-Day Pass is a one-time charge that unlocks full Pro access for 7 days and does not auto-renew. Because it grants immediate access to paid features, it is generally non-refundable once used. If you bought it by mistake and haven't used any Pro features, or a technical problem prevented you from using it, contact us and we'll make it right.

4. Statutory rights

Nothing in this policy limits any mandatory refund or withdrawal rights you have under the consumer laws of your country. Where such rights apply, they take precedence over this policy.

5. How to request a refund

Email support@makeaicv.com (or use our contact page) with the email address used for the purchase and, if possible, your Paddle order or receipt number. You can also request a refund directly from the receipt email sent by Paddle. We aim to respond within a few business days.